CCNP Collaboration

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CCNP Collaboration certification isFor collaboration and unified communications network engineers who want develop advanced collaboration skills designing, deploying, configuring, and troubleshooting Cisco Collaboration and Unified communications applications, devices and networks.

CCNP Routing and Switching in divided in 3 different topics:

  • Implementing Cisco IP Telephony and Video (CIPTV1, CIPTV2)
  • Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)
  • Implementing Cisco Collaboration Applications (CAPPS)

CIPTV1: This course focuses primarily on Cisco Unified Communications Manager Version 10.x, which is the call-routing and signaling component, configure Cisco Unified Communications Manager, implement MGCP and H.323 and, SIP trunks, and build dial plans to place single site on-cluster and off-cluster calling for voice and video.

CIPTV2: It covers globalized call routing, URI call routing, Cisco Unified SRST, mobility features, call admission control, integration of Cisco VCS and Cisco Unified Communications Manager, and Cisco Mobile Remote Access on Cisco Expressway Series.

CTCOLLAB: Troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions

CAPPS: It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager.

Key Features of CCNP Training:

  • Guaranteed Training on Real Time Devices.
  • CCNA Concepts explained in practical and theoretical context.
  • 24*7 Lab Access.
  • 60+ hours of classroom-style training using an interactive whiteboard and projector session.
  • Course Revision – By enrolling once you can avail classes for same training up to 2 times.
  • Smart classrooms fully equipped with projectors, Wi-Fi connectivity, Digital Pads.
  • Support and Guidance if you are applying for Cisco Global Certification.
  • Late night and early morning batch facility
  • 24*7 Trainers Availability
  • Training delivered by Experienced and Certified Trainers.
  • Mr. Sagar #XXXXX Mumbai


  • Mr. Maqsood #XXXXX Delhi

    CCIE Collaboration #XXXX

  • Mr. Farhan #XXXXX Bangalore

    CCIE Collaboration, Data Center #XXXX

  • Mr. Vikas #XXXXX Pune

    CCIE Collaboration #XXXX

Devices to be used during the Training Program:

  • Routers – Cisco 2811, Cisco 2801, Cisco 2911.
  • Switches – Cisco 3550 POE, Cisco 3560 POE, Cisco 3750 POE.
  • IP Phones – 7965, 9971.
  • Software, Other Devices, VM – ISM-CUE, CIPC, CUCM, CUC, CUCM IM & Presence.

Course Details

Course Prerequisites

Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing.
Fundamental knowledge of converged voice and data networks.
Working knowledge of converged voice, video, and data networks.
Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP.
Basics of digital interfaces, PSTN, and VoIP.
Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways.
Ability to configure and operate Cisco routers and switches.
Ability to configure and operate Cisco Unified Communications Manager in a single-site environment.

( Not sure if you meet all the prerequisites? Chat with the Experts Now! )



1.0 Dial Plan

1.1 Describe the components of a dial plan

1.2 Describe path selection (inbound, outbound, on-net and off-net)

1.3 Describe the concept of digit manipulation (regular expressions, translations and transformations)

1.4 Describe CUCM calling privileges, rules, and class of services (such as CSS and partitions)

1.5 Describe VCS calling privileges, rules, class of services (transforms, search rules, and zones)

1.6 Create and document a dial plan

1.7 Modify, analyze, and document a dial plan

1.8 Identify the different types of dial plans (E.164, H323, URI, and DNS, etc) and when to use them

1.9 Describe the interworking between the different types of dial plans

1.10 Test and verify the dial plan

1.11 Configure SIP route patterns

2.0 Describe the Basic Operation and Components Involved in a Call

2.1  Identify and analyze voice/video call flows

2.2  Choose the appropriate codec for a given scenario (G.711, H.264, etc.)

3.0 Configure an IOS Gateway

3.1 Configure digital voice ports

3.2 Configure dial-peers

3.3 Configure digit manipulation

3.4 Configure calling privileges

3.5 Verify dial-plan implementation

3.6 Identify possible functions of the CUBE

3.7 Configure the CUBE relevant to video

4.0 Configure Conferencing Device

4.1 Select the optimal device (single screen MCUs, IOS gateways, TelePresence server)

4.2 Configure the conferencing devices (single screen MCUs, IOS gateways, TelePresence server)

4.3 Configure Cisco TelePresence Conductor

4.4 Describe global conference settings

4.5 Configure MSE 8000 chassis, supervisor blade and media blade

5.0 QoS Model

5.1 Describe the DiffServ QoS mode

5.2 Describe marking based on CoS, DSCP, and IP precedence

5.3 Distinguish where to configure Layer 2 to Layer 3 QoS mapping

5.4 Describe policing and shaping

5.5 Justify the requirement for QoS when implementing video

6.0 Describe and Configure Cisco Unified Communications Manager to Support On-Cluster Calling

6.1 Configure a Cisco Unified Communications Manager group

6.2 Configure Cisco Unified Communications Manager profiles and device pools

6.3 Configure Cisco Unified Communications Manager templates

6.4 Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling

6.5 Describe Cisco Unified Communications Manager digit analysis

6.6 Configure route patterns (including SIP route patterns)

6.7 Configure route lists and route groups

6.8 Configure digit manipulation

7.0 Configure Media Resources

7.1 Describe and configure the Cisco Unified Communications Manager to support features and applications (such as conference bridges, music on hold, RSVP, transcoders, etc.)

7.2 Configure IP phone services

7.3 Describe and configure Cisco Unified Communications Manager media resources


1.0 VCS Control

1.1 Configure registration of devices

1.2 Explore the fundamentals of subzones

1.3 Describe zone plans for VCS

1.4 Describe and configure traversal zones

1.5 Describe the benefits and configuration of transforms and create call policies

1.6 Explore VCS searches for endpoints

1.7 Integrating LDAP

1.8 Explain DNS and SRV records and document requirements for SRV records

1.9 Describe how clustering and replication works and configure a cluster

1.10 Configure interworking with VCS

1.11 Configure H.323 (including gatekeeper) and SIP

1.12 Configure trunking

2.0 Collaboration Edge (VCS Expressway)

2.1 Identify and configure the requirements when deploying a collaboration edge

2.2 Establish a relationship between C/Expressway E and CUCM

2.3 Document and produce requirements for firewall and NAT configuration

2.4 Describe and implement privacy and security controls for external devices and calls

2.5 Describe elements in a traversal call (H.460 and Assent)

3.0 Configure CUCM Video Service Parameters

3.1 Configure DSCP

3.2 Configuring clusterwide parameters system QoS

4.0 Describe and Implement Centralized Call Processing Redundancy

4.1 Describe device fail over

4.2 Configure call survivability

4.3 Configure Cisco Unified Survivable Remote Site Telephony operation

4.4 Verify redundancy operations

5.0 Describe and Configure a Multi-site Dial Plan for Cisco Unified Communications Manager

5.1 Describe the issues with multi-site dial plans

5.2 Describe the differences between the various gateways and trunk types supported by

Cisco Unified Communication Manager

5.3 Implement trunks to VCS

5.4 Describe globalized call routing based on URI dial plans and ILS

5.5 Implement a numbering plan for multi-site topologies

6.0 Implement Call Control Discovery/ILS

6.1 Configure Service Advertisement Framework Forwarder

6.2 Configure Service Advertisement Framework Client Control

6.3 Configure Service Advertisement Framework Call Control Discovery

6.4 Configure URI calling

6.5 Configure ILS network

6.6 Configure Global Dial Plan Replication

7.0 Implement Video Mobility Features

7.1 Configure extension mobility, and device mobility

7.2 Configure unified mobility (including video)

8.0 Implement Bandwidth Management and Call Admission Control on CUCM

8.1 Configure regions

8.2 Implement transcoders and MTPs

8.3 Configure locations CAC and Enhanced CAC

8.4 Correlate events based on traces, logs, debugs and output of monitoring tools

8.5 Parse and interpret traces, logs, debugs and output of monitoring tools


1.0 Troubleshoot Registration Issues

1.1 Troubleshoot issues with endpoint registration

1.2 Troubleshoot issues with gateway

1.3 Troubleshoot CUCM and VCS registration

1.4 Troubleshoot database replication issues in Cisco Unified Communications Manager, VCS and Expressway

2.0 Troubleshoot Call Setup Issues

2.1  Troubleshoot intersite call setup issues

2.2 Troubleshoot intrasite call setup issues

2.3 Troubleshoot multipoint calls

2.4 Troubleshoot offnet call setup issues

2.5 Troubleshoot the dial plan

2.6 Troubleshoot one way audio and video

2.7 Troubleshoot and analyze call set up

3.0 Troubleshoot Call Control Discovery and ILS

3.1 Troubleshoot Service Advertisement Framework Forwarder issues

3.2 Troubleshoot Service Advertisement Framework Client Control issues

3.3 Troubleshoot Service Advertisement Framework Call Control Discovery issues

3.4 Troubleshoot URI dialing/ILS

3.5 Troubleshoot H.323 and SIP traces/logs/debug

4.0 Troubleshoot Application Issues

4.1 Troubleshoot Cisco Extension Mobility issues

4.2 Troubleshoot Cisco Unified Communications Manager Device Mobility issues

4.3 Troubleshoot Cisco Unified Mobility issues

5.0 Troubleshoot Media Resources

5.1 Troubleshoot conference bridges (IOS router, MCU, TelePresence server)

5.2 Troubleshoot transcoders

5.3 Troubleshoot MTP

5.4 Troubleshoot conferencing issues (meeting room/ad hoc conference rooms, maximum participants, and common conference wide settings)

6.0 Troubleshoot Call Quality Issues

6.1 Troubleshoot dropped calls

6.2 Troubleshoot audio quality issues

6.3 Identify general network issues related to video

6.4 Troubleshoot video signal quality issues

7.0 Troubleshooting Video Conferencing Architecture

7.1 Use TMS to troubleshoot systems managed by TMS

7.2 Troubleshoot an endpoint (logs, traces, and audio/video)

7.3 Troubleshoot bandwidth mis-match between endpoints and infrastructure


1.0 TMS

1.1 Describe the Operation of TMS management and functions (conference control center, reporting, etc.)

1.2 Use TMS to setup and establish calls

2.0 Provisioning (TMS)

2.1 Understand system components for provisioning

2.2 Configure the VCS and TMS to enable provisioning

3.0 Cisco Jabber

3.1 Configure Cisco Jabber on UCM/Presence

3.2 Configure UDS for Cisco Jabber

3.3 Configure VCS Control and TMS for Cisco Jabber Video for TelePresence and other Cisco Jabber clients for collaboration edge deployments

3.4 Explain how Presence works and its role with VCS or Expressway

3.5 Configure BFCP (desktop sharing)

4.0 Configure Cisco Unity Connection

4.1 Integrate Cisco Unity Connection and Cisco Unified Communications Manager

4.2 Configure Cisco Unity Connection system settings

4.3 Describe call management options

4.4 Configure call routing options

4.5 Configure Cisco Unity Connection partitions and search spaces

4.6 Configure account policies, subscriber classes of service, and subscriber templates

4.7 Import user accounts into Cisco Unity Connection

4.8 Configure Cisco Unity Connection video features

4.9 Troubleshoot Cisco Unity Connection

5.0 Configure Cisco Unity Express Using the GUI

5.1 Integrate Cisco Unity Express and Cisco Unified Communications Manager Express

5.2 Configure Cisco Unity Express system settings

5.3 Configure call routing options

5.4 Configure auto attendant

5.5 Configure account policies, subscriber classes of service, and subscriber templates

5.6 Import user accounts into Cisco Unity Express from Cisco Unified Communications  Manager Express

5.7 Troubleshoot Cisco Unity Express

6.0 Implement IM and Presence Solution

6.1 Describe the function and operation of Cisco Unified IM and Presence

6.2 Describe Cisco Unified IM and Presence solution components

6.3 Describe the Cisco Unified IM and Presence solution communication flows

6.4 Configure Cisco Unified Communications Manager for integration with Cisco Unified IM  and Presence

6.5 Troubleshoot Cisco Unified IM and Presence

Exam Details

Exam Name Exam Code Duration Registration
Implementing Cisco IP Telephony and Video, Part 1 (CIPTV1) 300-070 CIPTV1 75 minutes (65-75 questions) Pearson VUE
Implementing Cisco IP Telephony and Video, Part 2 (CIPTV2) 300-075 CIPTV2 75 minutes (50-60 questions) Pearson VUE
Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) 300-080 CTCOLLAB 75 minutes (55-65 questions) Pearson VUE
Implementing Cisco Collaboration Applications (CAPPS) 300-085 CAPPS 75 minutes (55-65 questions) Pearson VUE

Upon completing this course, you will be able to:

  • 1

    Implement Cisco Unity Express during the deployment of Cisco Unified Communications Manager Express.

  • 2

    Configure and deploy Cisco Jabber Desktop and Mobile and Cisco Unified IM and Presence using BYOD

  • 3

    Cisco VCS and Cisco TMS and Cisco collaboration deployment integration

  • 4

    Understand the architecture, functions, redundancy options, and deployment of CUCM

  • 5

    Understand the role of dial plan and on-cluster calling

  • 6

    Configure SIP gateways, H.323 and MGCP

  • 7

    Identify the media resources types supporter by CUCM and configuring them

  • 8

    Understand QoS in conjunction to the QoS toolkit

  • 9

    Prevent IP WAN over subscription by managing the bandwidth and CAC

  • 10

    Enforce Cisco Unified Mobility,Device Mobility and Cisco Extension Mobility

  • 11

    Enable Cisco Expressway Series and VCS Control

  • 12

    Specify and apply ILS and CCS

  • 13

    Troubleshoot Cisco Collaboration Solutions, CUCM, Cisco VCS Control and VCS Expressway

  • 14

    Handle Call Setup Issues

  • 15

    Indentify and resolve ILS and GDPR Issues

  • 16

    Understand CUCM Mobility Features

  • 17

    Identify Cisco TelePresence Management Suite Issues

  • 18

    Understand Voice Quality and Media Resources Issues

Job Oppurnities

  • IP Telephony Analysts
  • IP Network Engineers
  • Video Operator/Administrator
  • Network Video Engineers
  • Collaboration Engineers
  • Communications Engineer

Training Plan

Weekday Batch: Mon - Fri
Duration Timing Mode Cost
8 weeks 4 Hours / Day Online/Onsite 58000 INR
Weekend Batch: Sat - Sun
Duration Timing Mode Cost
3 months 6 Hours / Day Online/Onsite 58000 INR

Group Discount

  • In a Group of 2 discount will be 10% per head
  • In a Group of 3 discount will be 15% per head
  • In a Group of 4 discount will be 20% per head


Upcoming Batches
Batch Date
Weekday 1 Jan 2018
29 Jan 2018
24 Feb 2018
23 Mar 2018
21 Apr 2018
20 May 2018
Weekend 6 Jan 2018
25 Feb 2018
25 Mar 2018
25 Apr 2018
25 May 2018
25 Jun 2018
  • Demo Video
  • Online Training Videos
  • Onsite Training Videos

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