CCNA Collaboration

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Overview

CCNA Collaboration certification is for network video engineers, collaboration engineers, IP telephony and IP network engineers who want to develop and advance their collaboration and video skills in line with the convergence of voice, video, data and mobile applications, the Cisco CCNA Collaboration certification is a job-role focused training and certification program. It will allow you to maximize your investment in your education, and increase your professional value by giving you the skills to help your IT organization meet increased business demands resulting from these technology transitions.

Key Features of CCNA Training:

    Guaranteed Training on Real Time Devices.
    CCNA Concepts explained in practical and theoretical context.
    24*7 Lab Access.
    60+ hours of classroom-style training using an interactive whiteboard and projector session.
    Course Revision – By enrolling once you can avail classes for same training up to 2 times.
    Smart classrooms fully equipped with projectors, Wi-Fi connectivity, Digital Pads.
    Support and Guidance if you are applying for Cisco Global Certification.
    Late night and early morning batch facility
    24*7 Trainers Availability

Training delivered by Experienced and Certified Trainers.

        Mr. Sagar : CCIE Collaboration – #51562 Mumbai

        Mr. Maqsood : CCIE Collaboration – #XXXXX Delhi

        Mr. Farhan : CCIE Collaboration, Data Center – #XXXXX Banglore

        Mr. Vikas : CCIE Collaboration – #XXXXX Pune

Devices to be used during the Training Program:
 Router : 2901, 2911 Series
 Switches:  3750, 3560 Series
 Endpoints: 7961, 7965
 Cisco Unified Communication Manager v9.x
 Cisco Unified Communication Manager Express v9.x
 Cisco Unified Unity Connection v9.x

Course Prerequisites

Working knowledge of converged voice and data networks
Basic knowledge of Cisco IOS gateways
Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.

Topics:

1.0 Describe the Characteristics of a Cisco Unified Communications Solution
1.1 Describe the Cisco Unified Communications components and their functions
1.2 Describe call signaling and media flows
1.3 Describe quality implications of a VoIP network

 2.0 Provision End Users and Associated Devices
2.1 Describe user creation options for Cisco Unified Communications Manager and Cisco
Unified Communications Manager Express
2.2 Create or modify user accounts for Cisco Unified Communications Manager
2.3 Create or modify user accounts for Cisco Unified Communications Manager Express
using the GUI
2.4 Create or modify endpoints for Cisco Unified Communications Manager
2.5 Create or modify endpoints for Cisco Unified Communications Manager Express using
the GUI
2.6 Describe how calling privileges function and how calling privileges impact system
features
2.7 Create or modify directory numbers
2.8 Enable user features and related calling privileges for extension mobility, call coverage,
intercom, native presence, and unified mobility remote destination configuration
2.9 Enable end users for Cisco Unified IM and Presence
2.10 Verify user features are operational

 3.0 Configure Voice Messaging and Presence
3.1 Describe user creation options for voice messaging
3.2 Create or modify user accounts for Cisco Unity Connection
3.3 Describe Cisco Unified IM and Presence
3.4 Configure Cisco Unified IM and Presence

 4.0 Maintain Cisco Unified Communications System
4.1 Generate CDR and CMR reports
4.2 Generate capacity reports
4.3 Generate usage reports
4.4 Generate RTMT reports to monitor system activities
4.5 Monitor voicemail usage
4.6 Remove unassigned directory numbers
4.7 Perform manual system backup
 

5.0 Provide End User Support
5.1 Verify PSTN connectivity
5.2 Define fault domains using information gathered from end user
5.3 Troubleshoot endpoint issues
5.4 Identify voicemail issues and resolve issues related to user mailboxes
5.5 Describe causes and symptoms of call quality issues
5.6 Reset single devices
5.7 Describe how to use phone applications

Exam Details

Exam Name Exam Code Duration Registration
Implementing Cisco Collaboration Devices (CICD) 210-060 CICD 75 minutes (55-65 questions) Pearson VUE
Implementing Cisco Video Network Devices 210-065 CIVND 75 minutes (55-65 questions) Pearson VUE
Implementing Cisco Collaboration Devices (CICD)
Exam Code Duration Registration Price
210-060 CICD 210-060 CICD 75 minutes (55-65 questions) 15000

Upon completing this course, you will have the skills and knowledge to:

  • 1

    Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows

  • 2

    rovide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service

  • 3

    Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

  • 4

    Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

  • 5

    Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

  • 6

    Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications

  • 7

    Describe how to maintain a Cisco Unified Communications solution

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